FAQ
Useful information for your hotel stay
Our Help Center has been created to answer your FAQs and to help you to plan the best stay with us.
If you cannot find the inofrmation you require, please contact us!
Should I book directly?
Yes. Booking directly on our website, by email, WhastApp or by phone is convenient!
We guarantee you more favourable rates, more flexibility even in case of cancellation and more advantages such as a free entrance per person to the wellness path of the DUPARC ORIENTAL SPA. In addition, if you subscribe to our newsletter you will have access to exclusive offers.
Are there any discounts for long-term stays?
Yes. Special rates apply to stays of more than 27 nights. Discover more, click here.
Do you accept reservations without a credit card?
No, we do not accept reservations without a credit card. The credit card is used to guarantee the reservation, to cover any unpaid services upon departure and/or damage to the suite. In addition, the credit card provided as a guarantee is physically requested at check-in.
Will the booking be charged to my credit card?
If you have made a non-prepaid reservation your credit card will be used as a guarantee in case you cancel your reservation after the free terms. When you check in we will pre-authorize your credit card for the total amount of your stay.
If you have made a prepaid reservation your credit card will be used to make payment for the total amount of your stay. The services you have purchased and the accomodation tax will be due upon your departure. If payment is not made successfully within 48 hours, the hotel reserves the right to cancel the booking.
When is payment required?
If you have made a non-prepaid reservation we may pre-authorize the credit card provided at the time of booking. Payment is required at check-in.
If you have made a prepaid reservation payment will be made within 48 hours of the date of booking. If payment does not go through, the hotel reserves the right to cancel the reservation itself.
Can I get an invoice for my stay?
If you have made a non-prepaid reservation, you can request that an invoice be issued when you check in.
If you have made a prepaid reservation please indicate this in the special notes in our booking engine or send us an email right away with all the billing details such as Company Name, full address and VAT number. Otherwise we will issue a receipt in your name, once it is issued, we will not be able to cancel it.
What payment methods do you accept?
We accept all credit cards, debit cards and cash payments, within the limits set by law.
Up to what age do children stay free of charge?
At the DUPARC, children up to the age of 2 stay free of charge, children aged between 3 to 12 years pay a reduced rate, while 13 year olds and above pay the same rate as adults.
Can I ask for a cot and high chair? Will I be charged a supplement?
Cots and high chairs are free of charge and are available on request.
Are pets allowed at DUPARC?
Yes. At DUPARC, your pets are always welcome.
Will I be charged a supplement?
Yes. We charge a pet fee to cover cleaning costs after your departure.
How far are you from the city centre?
The DUPARC Contemporary Suites is close to the Valentino Park and is situated in Turin’s central San Salvario district, about 3 km from the historic city centre.
Is the historic city centre easy to reach by public transport?
Yes. The DUPARC is moments away from the no. 67 bus to Torino Porta Nuova (the city’s central railway station) and just 500 metres from the “Dante” metro stop.
Is the historic city centre easy to reach on foot?
Yes. Piazza Vittorio Veneto is just half an hour’s walk away through the Parco del Valentino.
Do you have rooms with a whirlpool bath?
No. None of our rooms have a whirlpool bath.
Do you have suite with terraces?
Yes. We have suite with private terraces, you should book our Luxury Terrace Junior Suites.
Is there an ironing board and iron in the room?
Yes. There is an ironing board and iron in every suite and apartment.
Are the suites fitted with washer and dryers?
Some of our suites are fitted with a washing machine. Please click here to ensure the suite you have booked has one.
None of our suites have a dryer.
Are the apartments equipped with dishes, cutlery, glasses and cooking utensils in general?
Yes. All our suites with kitchen are inclusive of cooking utensils. We do not provide condiments such as salt, pepper, oil, etc.
I am claustrophobic. Are there stairs as well as lifts?
Yes. At the DUPARC, all the floors are served by both lifts and stairs.
From what time can I check in?
Check-in is from 3 p.m.
Until what time can I check in?
There is no limit; our reception is open 24/7.
I’ll be arriving too early for check in. Can I leave my suitcases?
Yes. If you arrive too early for check in, you can leave your luggage at the reception desk free of charge. On your return, you will find your suitcases in your room.
I’ll be arriving too early for check-in. Can I use the car park?
Yes. If you arrive too early for check-in, you can still buy your parking space in our indoor car park.
Is it possible to check in before the standard check-in time?
Yes. You can opt for early check in at the time of booking or, if your room is ready, pay a small supplement and check in early upon arrival.
Is the entrance to the wellness path included?
If you have booked your suite directly with us or on our website you are entitled to one entry per adult per stay to the wellness area of the DUPARC ORIENTAL SPA. the preferred rate of € 10,00 per person per entry, starting from the second entrance to the wellness area. If you book a treatment, the entrance is free of charge.
If you booked through an online portal, the entrance to the wellness path is not included in your rate. The cost is € 10.00 per person per entrance.
Does the hotel have a restaurant?
No, as of August 1, 2024, the restaurant within the hotel will close permanently. Our Front Desk Staff will be happy to recommend, according to your needs, the best restaurants in the area. Breakfast service will remain available.
What is the standard check-out time?
Check out is before 11:00 AM.
Is late check-out possible?
Yes. You can opt for late check-out at the time of booking or ask the receptionist for availability and rates upon arrival.
Can I leave my luggage at the hotel after checking out?
Yes. Our hotel provides a free cloakroom service that allows you to store your luggage at the hotel until the time of your departure.
Left something behind?
No problem, just email our reception desk at info@dupacsuites.com. We’ll do our best to send you any lost property found while cleaning the room.
I have lost my receipt/invoice. Can I get a duplicate?
Yes. Email us at info@duparcsuites.com and we’ll send you a duplicate receipt/invoice relating to your stay as soon as possible.
Monteglio S.p.A.
Address: Corso Massimo D’Azeglio 21 - 10126 Torino
VAT: 05699940010
CIR: 001272-ALR-00011