INFORMATION AND FREQUENTLY ASKED QUESTIONS

INFORMATION ON HEALTH EMERGENCY

Is the DUPARC Contemporary Suites open?

Yes, the hotel is open with reduced services, in accordance with the instructions of the competent authorities.
New bookings will not be accepted until April 3rd; except for people who are engaged in emergency management, those who are not allowed to return home for reasons of force majeure such as the closure of borders or the cancellation of flights and citizens who cannot stay elsewhere.

 

What precautions have been taken?

The health and safety of our guests and staff is a priority for us.
Therefore we are providing a thorough and daily sanitization of the common areas of the hotel and suites, thanks to the Polti Sani System and the reintroduction of alcohol-based disinfectants.
In addition, when smart-working from home is not possible, safety devices such as masks, gloves and surface disinfectants have been made available for our staff to protect their health.

 

I would like to cancel my reservation, but I have a non-refundable rate, how can I do that?

If you have a reservation in the period up to April 30th we confirm that you can cancel it.
For this type of booking we do not the amount paid, but given the extraordinary situation we will provide you with a voucher to be used for future direct bookings. The amount of the voucher will be equal to the value already paid.
To receive the credit, for more information or for bookings after 30th April contact us at [email protected].

 

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BOOKING

 

Why book directly?

• You can enjoy special offers and promotional rates; for example, you will always be entitled to a 5% discount on all our rates.
• We will also give you a free entry pass to the DUPARC ORIENTAL SPA.
• Booking is easy and totally secure.
• Also, you will not be charged any additional costs.

 

How can I book?

You can book directly from our website, by calling +39-011-0120000, or by emailing [email protected]

 

Will my data will be disclosed to third parties?

No. Your data will be stored safely in our software and will not be disclosed to anyone.

 

Are there any discounts for long-term stays?

Yes. Special rates apply to stays of more than 27 nights. For such bookings, please email [email protected]

 

Can I get an invoice for my stay?

If you have made a non-refundable booking, ask for an invoice in the special notes field or send us an email with your data (trade name, full address, VAT no., taxpayer’s ID and e-invoicing code). In the absence of the above, we will issue a tax receipt in your name. Once a tax receipt has been issued, we cannot cancel it.

If you have made a refundable booking, you can ask for the invoice at the time of checking in.

 

What is the hotel’s cancellation policy?

Each rate and each offer has a different cancellation policy. Please read them carefully when making or confirming a booking.

 

Will the booking be charged to my credit card?

If you have made a non-refundable booking, the payment will be charged to your credit card. If you need an invoice, remember to request one in the special notes field or send us an email with your data.

If you have made a non-refundable booking, the reservation will be secured by your credit card, and this will only be used in the event of no-show or late cancellation. At the time of checking in, we may ask you to pre-authorise your card for your full room rate.

 

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FAMILY TRIP

 

Up to what age do children stay free of charge?

At the DUPARC, children up to the age of 3 stay free of charge, children aged between 4 to 12 years pay a reduced rate, while 13 year olds are charged adult rates.

 

Can I ask for a cot and high chair? Will I be charged a supplement?


Cots and high chairs are free of charge and are available on request.

 

Is there a babysitting service?

Travelling with your children and need to leave them with someone trust-worthy? We’ll be happy arrange for a babysitter with Supertate. Click here to check out all the services[1]  of our 4-star hotel.

 

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TRAVELLING WITH PETS

 

Are pets allowed?

Yes. At DUPARC, your pets are always welcome.

 

Will I be charged a supplement?

Yes. We charge a small pet fee to cover cleaning costs after your departure.

 

Is there a dog sitting service?

Yes. We’ll be happy to cater to your dog sitting needs with the Bau Loft dog nursery. Click here to check out all our services.

 

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LOCATION

 

How far are you from the city centre?

The DUPARC Contemporary Suites is situated in Turin’s central San Salvario district, about 3 km from the historic city centre.

 

Is the historic city centre easy to reach by public transport?

Yes. The DUPARC is moments away from the no. 67 bus to Torino Porta Nuova (the city’s central railway station) and just 500 metres from the “Dante” metro stop.

 

Is the historic city centre easy to reach on foot?

Yes. Piazza Vittorio Veneto is just half an hour’s walk away through the Parco del Valentino.

 

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SUITES AND APARTMENTS

 

Do you have rooms with a whirlpool bath?

No. None of our rooms have a whirlpool bath.

 

Do you have rooms with balconies?

Yes. Some apartments have a balcony. To ensure availability, please email [email protected]

 

Is there an ironing board and iron in the room?

Yes. There is an ironing board and iron in every suite and apartment.

 

Are the apartments fitted with washer dryers?

Some of our apartments are fitted with a washing machine. Please check Suites and Apartments to ensure the apartment you have booked has one.

None of our apartments have a dryer.

 

Are the apartments equipped with dishes, cutlery, glasses and cooking utensils in general?

Yes. All our apartments with kitchen are inclusive of cooking utensils. We do not provide condiments such as salt, pepper, oil, etc.

 

I am claustrophobic. Are there stairs as well as lifts?

Yes. At the DUPARC, all the floors are served by both lifts and stairs.

 

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CHECK-IN

 

From what time can I check in?

Check-in is from 2 p.m.

 

Until what time can I check in?

There is no limit; our reception is open 24/7.

 

I’ll be arriving too early for check in. Can I leave my suitcases?

Yes. If you arrive too early for check in, you can leave your luggage at the reception desk free of charge. On your return, you will find your suitcases in your room.

 

I’ll be arriving too early for check-in. Can I use the car park?

Yes. If you arrive too early for check-in, you can still buy your parking space in our indoor car park.

 

Is it possible to check in before the standard check-in time?

Yes. You can opt for early check-in at the time of booking or, if your room is ready, pay a small supplement and check in early upon arrival.

 

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CHECK OUT

 

What is the standard check-out time?

You can check out until 11:00 AM.

 

Is late check-out offered?

Yes. You can opt for late check-out at the time of booking or ask the receptionist for availability and rates upon arrival.

 

Can I get an invoice for my stay?

If you have made a non-refundable booking, ask for an invoice in the special notes field or send us an email with your data (trade name, full address, VAT no., taxpayer’s ID and e-invoicing code). In the absence of the above, we will issue a tax receipt in your name. Once a tax receipt has been issued, we cannot cancel it.

If you have made a refundable booking, you can ask for the invoice at the

time of checking in.

 

What credit cards do you accept?

We accept all credit cards.

 

Can I leave my luggage at the hotel after checking out?

Yes. Our hotel provides a free cloakroom service that allows you to store your luggage at the hotel until the time of your departure.

 

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AFTER YOUR STAY

 

Left something behind?

No problem, just email our reception desk at [email protected] We’ll do our best to send you any lost property found while cleaning the room.

 

I have lost my receipt/invoice. Can I get a duplicate?

Yes. Email us at [email protected] and we’ll send you a duplicate receipt/invoice relating to your stay as soon as possible.